JIRA Integration

When a new incident is reported in yCrash, you might want to create a support ticket in JIRA automatically. To facilitate this, we have developed a plugin to integrate with JIRA.

Just by following two simple steps given below, you can create tickets in JIRA automatically.

1. Create JIRA configuration file

Create an XML configuration file by name 'jira.xml'. This file will contain JIRA endpoint, authentication, and other field details.

jira.xml should contain below properties:

XML property Keys	XML property Value
end_point	The URIs for resources have the following structure: https://<site-url>/rest/api/2/issue/ Ex: https://your-domain.atlassian.net/rest/api/2/issue/
basic_authorization	JIRA software credentials USERNAME and password should be in base64Encoded format
project-key	The project key in the JIRA software where you want to store the tickets. To check the project key go to the projects tab in the JIRA software.
assigned-to	Provide the engineer's JIRA profile Id to whom you want to assign it.
type	Type of the JIRA ticket. Generally, the type of ticket will be: Task, Bug, Story, Epic.

Below is the sample jira.xml configuration file.

2. Place JIRA configuration file

PPlace the newly created jira.xml in the 'upload' directory.